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Original Research 
RMJ. 2021; 46(3): 729-732


Are patients satisfied with Physiotherapy services? A cross-sectional survey

Rabia Bukhari, Muhammad Nazim Farooq, Mudassar Ali, Ghazanfar Ali Khan.

Abstract
Objective: To determine the level of patient satisfaction with physiotherapy services in the government hospitals of Rawalpindi and Islamabad.
Methodology: This cross-sectional survey was conducted on patients seeking physiotherapy care in the government hospitals of Rawalpindi and Islamabad. In total, 150 patients were approached and interviewed through convenience sampling. MedRisk Instrument and self-structured questionnaire were administered to collect data. The level of satisfaction was measured in percentages.
Results: Out of 150 participants, 115 (77%) were females and 35 (23%) male. Mean age was 44+15.42 years. Regarding patients’ satisfaction with receptionist, 38.7% were highly satisfied. There were 44% patients who reported that physiotherapist gave adequate time to the patient
Conclusion: The findings of this study showed a high level of patients’ satisfaction with physiotherapy in government hospitals of Rawalpindi and Islamabad.

Key words: Delivery of health care, health services, hospitals, patient satisfaction, physical therapy specialty.


 
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How to Cite this Article
Pubmed Style

Bukhari R, Farooq MN, Ali M, Khan GA. Are patients satisfied with Physiotherapy services? A cross-sectional survey. RMJ. 2021; 46(3): 729-732.

Web Style

Bukhari R, Farooq MN, Ali M, Khan GA. Are patients satisfied with Physiotherapy services? A cross-sectional survey. https://www.rmj.org.pk/?mno=99025 [Access: December 07, 2023].

AMA (American Medical Association) Style

Bukhari R, Farooq MN, Ali M, Khan GA. Are patients satisfied with Physiotherapy services? A cross-sectional survey. RMJ. 2021; 46(3): 729-732.


Vancouver/ICMJE Style

Bukhari R, Farooq MN, Ali M, Khan GA. Are patients satisfied with Physiotherapy services? A cross-sectional survey. RMJ. (2021), [cited December 07, 2023]; 46(3): 729-732.


Harvard Style

Bukhari, R., Farooq, . M. N., Ali, . M. & Khan, . G. A. (2021) Are patients satisfied with Physiotherapy services? A cross-sectional survey. RMJ, 46 (3), 729-732.


Turabian Style

Bukhari, Rabia, Muhammad Nazim Farooq, Mudassar Ali, and Ghazanfar Ali Khan. 2021. Are patients satisfied with Physiotherapy services? A cross-sectional survey. Rawal Medical Journal, 46 (3), 729-732.


Chicago Style

Bukhari, Rabia, Muhammad Nazim Farooq, Mudassar Ali, and Ghazanfar Ali Khan. "Are patients satisfied with Physiotherapy services? A cross-sectional survey." Rawal Medical Journal 46 (2021), 729-732.


MLA (The Modern Language Association) Style

Bukhari, Rabia, Muhammad Nazim Farooq, Mudassar Ali, and Ghazanfar Ali Khan. "Are patients satisfied with Physiotherapy services? A cross-sectional survey." Rawal Medical Journal 46.3 (2021), 729-732. Print.


APA (American Psychological Association) Style

Bukhari, R., Farooq, . M. N., Ali, . M. & Khan, . G. A. (2021) Are patients satisfied with Physiotherapy services? A cross-sectional survey. Rawal Medical Journal, 46 (3), 729-732.


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