Open Access and Peer-reviewed
Home Journal Issues Guide for Authors Editorial Board Aims & Scope About Journal News & Announcements


Original Research 


Patient Satisfaction with Nursing Care

Mohammad Hussain Khan, Rasheed Hassan, Saeed Anwar, Tariq Sohail Babar, Khalid Shakeel Babar.

Abstract
Objective: To examine the level of satisfaction with specific dimensions of nursing care in an
effort to provide quality improvement knowledge that will lead to understand and identify the
principle drivers to patient satisfaction.
Methods: This cross-sectional study was conducted at District Headquarter Hospital Dera Ismail
Khan, from July 1, 2006 to August 31, 2006.
In the description of nursing care, we have used a Questionnaire regarding satisfaction which
was administered by the investigator in line with Henderson’s basic nursing care model..
Six dimensions of care were selected for examination.
Results: Total 153 eligible patients were identified and invited for interview through
questionnaire. Out of these, 122 patients agreed to participate. Overall, patients had a variable
experience of nursing care; 45 % patients were satisfied with care provided, while 55 % were
partially dissatisfied. Among 6 dimensions of care, 94 % liked nursing practice of keeping
privacy of patients. When asked about behavior, 90 % patients were not feeling comfortable
talking to nurses. Only 10 % felts nurses were excellent. 84 % patients had negative experiences
as they observed nurses were not attentive to their needs, particularly at night. The same
percentage also had negative perception with respect to physical care. Overall, the data showed
that patients’ expectations were not sufficiently met
Conclusion: Nursing care is a key determinant of overall patient satisfaction during hospital
admission. Patients’ comments suggest that number of concerns must be addressed. The nurses
need to know what factors influence patient satisfaction, if we must improve the quality of health
care. (Rawal Med J 2007;32:28-30)

Key words: Nursing, patient, hospital, satisfaction.


 
ARTICLE TOOLS
Abstract
PDF Fulltext
Print this article Print this Article
How to cite this articleHow to cite this article
Citation Tools
Related Records
 Articles by Mohammad Hussain Khan
Articles by Rasheed Hassan
Articles by Saeed Anwar
Articles by Tariq Sohail Babar
Articles by Khalid Shakeel Babar
on Google
on Google Scholar
Article Statistics
 Viewed: 13990
Downloaded: 2424
Cited: 0


How to Cite this Article
Pubmed Style

Mohammad Hussain Khan, Rasheed Hassan, Saeed Anwar, Tariq Sohail Babar, Khalid Shakeel Babar. Patient Satisfaction with Nursing Care. RMJ. 2007; 32(1): 28-30.


Web Style

Mohammad Hussain Khan, Rasheed Hassan, Saeed Anwar, Tariq Sohail Babar, Khalid Shakeel Babar. Patient Satisfaction with Nursing Care. http://www.rmj.org.pk/?mno=7982 [Access: March 25, 2019].


AMA (American Medical Association) Style

Mohammad Hussain Khan, Rasheed Hassan, Saeed Anwar, Tariq Sohail Babar, Khalid Shakeel Babar. Patient Satisfaction with Nursing Care. RMJ. 2007; 32(1): 28-30.



Vancouver/ICMJE Style

Mohammad Hussain Khan, Rasheed Hassan, Saeed Anwar, Tariq Sohail Babar, Khalid Shakeel Babar. Patient Satisfaction with Nursing Care. RMJ. (2007), [cited March 25, 2019]; 32(1): 28-30.



Harvard Style

Mohammad Hussain Khan, Rasheed Hassan, Saeed Anwar, Tariq Sohail Babar, Khalid Shakeel Babar (2007) Patient Satisfaction with Nursing Care. RMJ, 32 (1), 28-30.



Turabian Style

Mohammad Hussain Khan, Rasheed Hassan, Saeed Anwar, Tariq Sohail Babar, Khalid Shakeel Babar. 2007. Patient Satisfaction with Nursing Care. Rawal Medical Journal, 32 (1), 28-30.



Chicago Style

Mohammad Hussain Khan, Rasheed Hassan, Saeed Anwar, Tariq Sohail Babar, Khalid Shakeel Babar. "Patient Satisfaction with Nursing Care." Rawal Medical Journal 32 (2007), 28-30.



MLA (The Modern Language Association) Style

Mohammad Hussain Khan, Rasheed Hassan, Saeed Anwar, Tariq Sohail Babar, Khalid Shakeel Babar. "Patient Satisfaction with Nursing Care." Rawal Medical Journal 32.1 (2007), 28-30. Print.



APA (American Psychological Association) Style

Mohammad Hussain Khan, Rasheed Hassan, Saeed Anwar, Tariq Sohail Babar, Khalid Shakeel Babar (2007) Patient Satisfaction with Nursing Care. Rawal Medical Journal, 32 (1), 28-30.








AUTHOR LOGIN

REVIEWER LOGIN

Indexed
&
Abstracted


Indexed in WHO Index Medicus IMEMR, Emromedex, Pakmedinet, ExtraMED and Scopus

  Approved by the Higher Education Commission of Pakistan and Pakistan Medical and Dental Council


ABOUT JOURNAL
POLICIES
STATEMENTS

This is an open access journal which means that all content is freely available without charge to the user or his/her institution. Users are allowed to read, download, copy, distribute, print, search, or link to the full texts of the articles in this journal without asking prior permission from the publisher or the author. This is in accordance with the Budapest Open Access Initiative (BOAI) definition of open access.

The articles in Rawal Medical Journal are open access articles licensed under the terms of the Creative Commons Attribution Non-Commercial License (http://creativecommons.org/licenses/by-nc-sa/3.0/) which permits unrestricted, non-commercial use, distribution and reproduction in any medium, provided the work is properly cited.